Refund & Return Policy

Damaged or incorrect items

If your order arrives damaged, leaking or incorrect, share photos with us on WhatsApp or email within 48 hours of delivery. We will send a replacement or issue a refund.

Quality concerns

If you are not satisfied with the quality of a product, contact us within 7 days. Opened food products can be reviewed case-by-case.

Refunds

Approved refunds are processed within 5–7 working days via bank transfer or mobile wallet.

Cancellations

Orders can be cancelled free of charge before dispatch.